SHIPPING & FAQ

SHIPPING

♡ I aim to ship all orders within one week of purchase.

INTERNATIONAL SHIPPING

♡ I'm based in Australia! I currently ship within Australia and to India. I plan to expand to more countries in the coming months. If you'd like to order from another country, feel free to email me at contactus.mico@gmail.com and I'll let you know if shipping is available.

♡ International customers may be required to pay import duties, taxes, VAT, customs fees, or other charges depending on their country's regulations. These fees are the responsibility of the customer.

♡ International shipping includes a tracking number so you can follow your parcel's journey online. If you haven't received your tracking details, feel free to contact me and I'll be happy to provide them.

• Standard & Express: Full online tracking included.

IMPORT DUTIES, TAXES & FEES

♡ Customers are responsible for any import duties, VAT, taxes, customs charges, or other fees that may apply when the parcel arrives in their country.

WHAT TO DO IF I DON'T SHIP TO YOUR COUNTRY

♡ Please contact me (preferably via email at contactus.mico@gmail.com) and I'll let you know if I can ship to your country. As I expand worldwide shipping, more destinations will become available.

I DIDN'T RECEIVE AN ORDER CONFIRMATION?

♡ Please check your junk or spam folder first. If it's not there, you may have entered a different email address when placing your order (this is the most common reason).

♡ If you still can't find your confirmation email, send me an email and I'll happily resend it or provide your order details.

MY ORDER HASN'T ARRIVED?

♡ Occasionally, orders are returned to me due to an incorrect address, being unclaimed, or customs issues. If this happens, I'll contact you via the email address provided at checkout to discuss our options.

♡ Returned parcels can sometimes take weeks or even months to make their way back to me, so please keep an eye on your emails if your order hasn't arrived.

♡ If you're concerned about your order, don't hesitate to get in touch and I'll do my best to help find a solution.

ADDRESS CHANGES

♡ If you need to change your shipping address or notice an error after placing your order, please contact me as soon as possible at contactus.mico@gmail.com.

♡ If your order has already been shipped, I won't be able to change the address. Unfortunately, any lost mail resulting from an incorrect address is outside of my control, so please double-check your details before completing your purchase.