Track Your Order
Where's my order?
Once your order has been shipped, you'll receive a shipping confirmation email from us. This email contains everything you need to follow your parcel's journey.
How to track your parcel
- Check your inbox for an email with the subject line "Your Mico order is on its way". Don't forget to check your spam or junk folder.
- Click the tracking link inside the email. This will take you directly to Australia Post's tracking page with live updates on your parcel's status.
- Check your order status anytime by visiting the store and logging into your account, then navigating to your order history.
Tracking statuses explained
- Label created — We've prepared your order. It will be handed to Australia Post shortly.
- In transit — Your parcel is on its way to you.
- Out for delivery — Your parcel is with your local delivery driver today.
- Delivered — Your parcel has been delivered. Check your letterbox or a safe drop location.
When to contact us
If any of the following apply, we're happy to help:
- You haven't received a shipping confirmation email within 5 business days of your order.
- Your tracking hasn't updated in more than 7 business days.
- Your parcel shows as delivered but you haven't received it.
Reach out via our contact page and include your order number so we can look into it quickly.
Mico is a small, one-woman business, and I personally pack and ship every order with care. Thank you for supporting my small business and for your patience while I get your order ready. I truly appreciate it! ♡